| a distributor | customer service, receiving, dispatch, purchasing, claims | the site’s handling procedures · catalogue, carriers, service levels |
| an accounting or law office | intake, document review, deadlines, billing | the firm’s checklists and templates · the rules of its jurisdiction |
| a school or training centre | enrolment, teaching support, communications, purchasing | how this school handles each case · programme, calendar, regulations |
| a repair or field-service company | equipment intake, diagnosis, spare parts, warranties | the procedure for each kind of repair · manuals, parts lists, warranty terms |
| a club or community centre | memberships, activity sign-ups, facilities, collections | how this club handles each case · activities, fees, house rules |
| a property manager | tenant requests, maintenance, collections, suppliers | the escalation procedure per building · contracts, by-laws, supplier terms |